AFTER-SALES SERVICE

At Galen Equipment, we are not only focused on production but also on the entire life-cycle of our products in the field. As part of this approach, we developed the Galen Service system to meet our customers’ after-sales needs quickly, effectively, and sustainably.

With our expert technical team, we ensure safe and uninterrupted machine operation through on-site breakdown interventions, scheduled maintenance planning, and remote support services.

Galen Service combines the strength of local manufacturing with fast response, transparent communication, and long-term support, aiming to always stand by our partners in the field.

You can easily submit your service requests. Reach out to us for tailored solutions to meet your specific needs.

Our Services

On-Site Breakdown Intervention: When your machine goes down, every minute counts. Our certified technicians are dispatched directly to your location to diagnose and resolve mechanical, electrical, or hydraulic failures — minimizing downtime and getting your operations back on track as quickly as possible.

Scheduled Maintenance: Preventive maintenance is the most effective way to extend machine lifespan and avoid unexpected failures. We offer customized maintenance plans tailored to your equipment’s usage intensity and operating environment, carried out by our factory-trained service team.

Remote Technical Support: Not every issue requires an on-site visit. Our technical team is available to guide operators and site managers through troubleshooting steps remotely — reducing response time and resolving minor issues without delay.

Spare Parts Supply: We maintain stock of original spare parts for all Galen Equipment products. Fast and reliable parts supply ensures that even in the event of a breakdown, repairs can be completed without long waiting periods.

Why Galen Service?

Fast Response — We understand that equipment downtime directly impacts your productivity. Our service team is committed to rapid response times for both remote and on-site interventions.

Factory-Trained Technicians — All service personnel are trained and certified by Galen Equipment, ensuring that every intervention meets our manufacturing standards.

Transparent Communication — From the moment you submit a service request to job completion, you are kept informed at every step.

Long-Term Partnership — We don’t disappear after the sale. Galen Service is built on the belief that our relationship with customers begins — not ends — at delivery.

For after-sales service requests, maintenance support, and technical assistance, please contact our sales team.